We are completely dedicated to your total satisfaction. If you have any suggestions or comments please e-mail us right away for a prompt and courteous reply. You will always be e-mailed with expected delivery times on your orders. We guarantee a professional relationship and timely correspondence with all of our customers. You will absolutely love our products! Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately.

RETURN POLICY

All sales will be final on any product you purchase from us unless the item is defective. We do not honor Buyers Remorse returns. Please contact us before sending the item back. Since we deal with several suppliers, we will need to send you proper instructions on how and where to return the item(s).

We guarantee that all products you buy are free of defects or you may return it immediately for a new replacement. If your item was damaged during shipment, please contact us and we will send you proper instructions on how to file a claim.

Only defective products will be replaced. Shipping cost value is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error. If a refund credit is to be made to you for a return of this nature we will deduct our actual shipping cost and credit the balance after restocking fees are asessed.

When returning an item, please make sure to use all the original packaging wherein the shipment has come to you, with all accessories and owners manual. Do not write, stick or glue anything on the product package that can damage the package. You can include a separate letter to explain your returning reason with a reference to the RMA number.

There will be a 30% restocking fee for all non-damaged items that are returned and claimed to be damaged.

If a shipment is refused at the door or cannot be delivered for whatever reason we will deduct these fees from the refund which will be added to the normal restocking fee.

ALL RETURNS WILL REQUIRE AN RMA NUMBER. ALL RETURNS RECIEVED WITHOUT AN RMA NUMBER WILL BE SENT BACK TO YOU IN THE SAME CONDITION AS YOU SENT IT, NO EXCEPTIONS.

RMA numbers can be requested through our online ticketing system. Simply click on the CONTACT US link to create a ticket and please make sure to include your order number and a clear description of why you need to return the item. Requests for RMA's must be made within 3 days of reciept of defective goods.

International Shipments

Orders that are shipped outside the supplier country might incur custom and sales taxes. It is the buyer's responsibility to pay for these additional fees at the time of delivery. If a shipment is refused we will deduct these fees from the refund which will be added to the normal restocking fee.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers or from staff error, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. In order to capture as much detail in our images for your benefit, actual jewelry size may be different than the size they appear in the site due to extreme close ups of the images.